This Privacy Policy (the “Policy”) outlines how our platform (the “Platform”) collects, uses, maintains, and discloses user information. It also explains the privacy rights and choices available to users (“Learners,” “You,” “Your”).

1. Consent and Acceptance

By accessing or using the Platform, providing your personal information, or agreeing electronically where applicable, you consent to the collection, use, and disclosure of your information as described in this Policy and our Terms of Use.

If you do not agree with any part of this Policy or the Terms of Use, you must not:

  • Access or use the Platform.
  • Provide or upload any personal information.
  • Engage in any communication with us.

If any information you provide violates this Policy or the Terms of Use, we may:

  • Remove or delete such information after notifying you.
  • Revoke your access to the Platform, if necessary, without incurring any liability.

2. Scope of the Policy

This Policy applies to all users of the Platform. Any terms used in this Policy but not explicitly defined can be found in our Terms of Use.

We encourage you to read this Policy carefully before using our services. If you have any questions, please contact us at the details provided below.

PERSONAL INFORMATION

“Personal Information” shall mean the information which identifies a Learner i.e., first and last name, identification number, email address, age, gender, location, photograph and/or phone number provided at the time of registration or any time thereafter on the Platform.

“Sensitive Personal Information” shall include (i) passwords and financial data (except the truncated last four digits of credit/debit card), (ii) health data, (iii) official identifier (such as biometric data, aadhar number, social security number, driver’s license, passport, etc.,), (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation, (v) account details and passwords, or (vi) other data/information categorized as ‘sensitive personal data’ or ‘special categories of data’ under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, General Data Protection Regulation (GDPR) and / or the California Consumer Privacy Act (CCPA) (“Data Protection Laws”) and in context of this Policy or other equivalent / similar legislations.

Usage of the term ‘Personal Information’ shall include ‘Sensitive Personal Information’ as may be applicable to the context of its usage.

3. Information We Collect

We collect both Personal and Non-Personal information in various ways, including when you visit our Platform, register, or engage with our services, features, or resources.

Our Data Collection Principles:

  • We only collect Personal Information when it is necessary (e.g., for registration).
  • We do not share your Personal Information except to comply with legal requirements, improve our services, or protect our rights.
  • We do not store Personal Information on our servers unless required for the ongoing operation of our Platform.

Personal Identifiable Information

We may collect Personal Identifiable Information such as:

  • Full Name
  • Email Address

These details help us grant access to the Platform and its services/products. We collect PII only when voluntarily submitted by you. However, refusing to provide this information may restrict access to certain Platform features or services.

Non-Personal Identifiable Information

When you interact with our Platform, we may collect non-personal data, including:

  • Browser Name & Language Preferences
  • Referring Site
  • Date & Time of User Requests
  • Operating System & Internet Service Provider (ISP) Information

This data helps us enhance user experience and improve Platform performance.

Cookies

To improve user experience, our Platform may use cookies, which are small data files stored on your device. These help us:

  • Recognize returning users.
  • Store user preferences.
  • Improve site functionality.

Your Control:
You can adjust your browser settings to refuse cookies or receive alerts when cookies are used. However, some Platform features may not function properly without them.

4. How We Use and Share the Information Collected

We collect and use your Personal Information for the following purposes:

Providing Access to Our Platform & Services

We use your information to:

  • Allow access to our Platform and its services/products.
  • Provide customer support and fulfill purchases.
  • Verify User information.
  • Resolve technical issues or glitches on our Platform.

Legal Basis: Your consent or our legitimate interest in managing the Platform and fulfilling contracts between you and us.

Improving Platform Experience & Security

Your information helps us:

  • Enhance and customize the Platform and its services.
  • Detect, prevent, and investigate fraud, security threats, and violations.
  • Protect User rights, data, and property from misuse or criminal activity.

Legal Basis: Your consent or our legitimate interest in maintaining a safe and efficient Platform.

Communication & Marketing

We may use your email or phone number to:

  • Update you about orders, promotions, and offers.
  • Introduce new products or services.
  • Request feedback on your experience.

Opt-Out Option: If you wish to unsubscribe from marketing communications, email us at the contact provided below.

Legal Basis: Your consent or our legitimate interest in engaging with Users and fulfilling service agreements.

Data Sharing & Protection

We do not sell, trade, or exploit your personal information.

We only share generic, aggregated demographic data (not linked to personal details) with:

  • Business partners.
  • Trusted affiliates (for service improvements).

No Automated Decision-Making

We do not use Personal Information to make automated decisions that affect Users or create profiles beyond what is stated in this Policy.

5. Your Choices

We respect your right to control your personal information. Below are the choices available to you regarding the information you share with us:

Limiting the Information, You Provide

  • You have the option to update or delete your personal information at any time.
  • However, certain information is essential for access to the Platform and its features.
    • Example: Registration details are necessary for account creation and access to services.

Controlling Communications from Us

  • You can choose what type of communication you receive from us, including marketing and promotional messages.
  • However, some mandatory legal or security-related communications (such as updates to our Terms of Service or Privacy Policy) may not be optional.

Rejecting Cookies & Similar Technologies

  • You can reject or remove cookies by adjusting your browser settings.
  • However, disabling cookies may affect the functionality of certain features or services on the Platform.

6. Your Rights

We respect your rights regarding your personal information. Depending on your location, you may have specific rights under applicable data protection laws. Below are the rights generally available to all Learners:

Right to Confirmation & Access

  • You have the right to request confirmation and access to the personal information we hold about you, along with relevant details about how it is used.

Right to Correction

  • If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or updates.

Right to Be Forgotten

  • You can request restriction or prevention of further disclosure of your personal information under certain circumstances.

Right to Erasure

  • You may request the removal of your personal information from our Platform.
  • Please note: This may result in the permanent deletion of your account, and the information may not be retrievable.

How to Exercise Your Rights

  • You can manage your personal information within the Platform upon logging in.
  • If you need assistance, you may contact us using the details in the “Grievances” section below.
  • To comply with applicable Data Protection Laws, we may require additional information to verify your identity before processing your request.

7. Protection of Your Information

We implement necessary measures to safeguard your personal information from unauthorized access, use, modification, or destruction. We only disclose your information under the following circumstances:

Authorized Access

We share information only with:

  • Employees, contractors, and affiliated organizations who need the data to process it on our behalf.
  • Individuals or entities who have agreed to maintain confidentiality.

Legal & Compliance Requirements

We may disclose your information in response to:

  • Court orders, government regulations, or law enforcement requests.
  • Protection of third-party or company rights, property, and user safety.
  • Preventing, detecting, and investigating fraud, misuse, or criminal activity.

Where possible and permitted by law, we will attempt to notify you before disclosing your information in response to such requests.

8. Third-Party Websites

Our Platform may contain links to websites or services operated by partners, suppliers, advertisers, sponsors, licensors, and other third parties. Please note:

  • We do not control the content, privacy policies, or practices of these third-party websites.
  • These external websites may change their policies and content regularly without our knowledge.
  • Any browsing, interaction, or transactions made on these websites are subject to their own terms and privacy policies, not ours.

We encourage you to review the privacy policies of these third-party websites before engaging with them.

9. Cross-Border Data Transfers

Your personal information may be stored, processed, and transferred as follows:

  • Primarily on Amazon Web Services (AWS) servers in India.
  • In other countries where our affiliates, service providers, or partners operate.

Key Considerations:

  • Different Privacy Laws: These countries may have privacy laws that differ from your country of residence, potentially offering a lower level of data protection.
  • Legal Compliance: Personal information stored in these countries may be subject to local laws, regulatory requests, and government orders for disclosure.
  • Consent for Data Transfer:
    • If you are accessing our Platform from the USA, EU, EEA, UK, or any other country outside India, your information may be transferred to India.
    • By using our Platform, you explicitly consent to such cross-border data transfers.

10. DURATION FOR WHICH YOUR INFORMATION IS STORED

We will retain Your information for as long as it is required for us to retain for the purposes stated hereinabove, including for the purpose of complying with legal obligation or business compliances.

Further, please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by you on the Platform (for example: comments, feedback, etc.), however, we shall anonymize your Personal Information in such a way that you can no longer be identified as an individual in association with such information made available by you on the Platform. We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.


Note: If you wish to exercise any of your rights (as specified in ‘Your Rights’ section below) to access, modify and delete any or all information stored about you, then you may do so by using the options provided within the Platform. You can always write to us at the email address specified in the ‘Grievances’ section below

11. MODIFICATION TO PRIVACY POLICY

We may modify, revise or change our Policy from time to time; when we do, we will revise the ‘updated date’ at the beginning of this page. We encourage You to check our Platform frequently to see the recent changes. Unless stated otherwise, our current Policy applies to all information that we have about You.

12. GRIEVANCES

If you have any questions about this Policy, wish to exercise your rights, concerns about privacy or grievances, please write to us with a thorough description via email to support@reysity.com

13. COUNTRY SPECIFIC ADDITIONAL RIGHTS

  1. TERMS APPLICABLE IF YOU ARE AN INDIAN RESIDENT

Your Rights: If you are located in India, you may have the following rights under the Digital Personal Data Protection Act (DPDPA). All requests can be made by using the option provided to you within the Platform upon your login. You may also write to us as stated in the “Grievances” section above, and we will address your concerns to the extent required by law.

  1. Right to Confirmation and Access: You have the right to get confirmation and access to your Personal Information that is with us along with other supporting information.
  2. Right to Correction: You have the right to ask us to rectify your Personal Information that is with us that you think is inaccurate. You also have the right to ask us to update your Personal Information that you think is incomplete or out-of-date.
  3. Right to Data Portability: You have the right to ask that we transfer the Personal Information you gave us to another organisation, or to you, under certain circumstances.
  4. Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
  5. Right to Erasure: If you wish to withdraw/remove your Personal Information from our Platform, you have the right to request erasure of your Personal Information from our Platform. However, please note that such erasure will remove all your Personal Information from our Platform (except as specifically stated in this Policy) and may result in deletion of your account on the Platform permanently, and the same will not be retrievable.
  1. TERMS APPLICABLE IF YOU ARE A RESIDENT OF UNITED KINGDOM (UK), A EUROPEAN UNION (EU) COUNTRY OR EUROPEAN ECONOMIC AREA (EEA)

Your Rights: If you are located in the United Kingdom (UK) or European Union (EU) or European Economic Area (EEA), you have the following rights under the UK and EU General Data Protection Regulation (GDPR) respectively. All requests should be sent to the address noted in the “Grievances” section above, and we will fulfil requests to the extent required by applicable law.

  1. Right to access Your Personal Information: You have the right to receive confirmation as to whether or not Personal Information concerning you is being processed and, where that is the case, access to the Personal Information can be sought;
  2. Right to Rectification: Our goal is to keep your Personal Information accurate, current and complete. Please contact us if you believe your information is inaccurate or incomplete;
  3. Right to Erasure: In some cases, you have a legal right to request that we erase your Personal Information;
  4. Right to object to Processing: You have the right to object to our processing of your Personal Information under certain conditions;
  5. Right to restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions;
  6. Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions;
  7. Right to make a complaint to a government supervisory authority: If you believe we have not processed your Personal Information in accordance with applicable provisions of the GDPR, we encourage you to contact us at the email address provided in the ‘Grievances’ section above. You also have the right to make a GDPR complaint to the relevant Supervisory Authority or seek a remedy through the courts. A list of Supervisory Authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en. If you need further assistance regarding your rights, please contact us using the contact information provided below, and we will consider your request in accordance with applicable law. You can identify the supervising authority of your concern by visiting https://edpb.europa.eu/about-edpb/board/members_en.
  8. Right to not be subject to automated decision-making, including profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects concerning you.


We collect and process Personal Information about you only where we have a legal rationale to do so. Specific legal rationale applied for the same will depend on the type of Personal Information collected and the context in which the same is being processed, including the Services involved.

  1. TERMS APPLICABLE IF YOU ARE A CALIFORNIA STATE RESIDENT


If you are a California state resident, then you have the following rights to the extent, and in the manner, set out in the CCPA:

  1. The right to access the Personal Information that we hold on you;
  2. The right to know what Personal Information we intend on collecting from them before the point of collection;
  3. The right to opt in or out of marketing, analytics, and other similar activities;
  4. The right to equal services without discrimination; and
  5. The right to request deletion of Personal Information.


The above rights, the manner in which you can exercise the same and the category of and the manner in which we collect your information, are detailed below.

  1. CCPA NOTICE AT COLLECTION:
    For purposes of the CCPA, in collecting the information described above, we collect the categories of Personal Information listed below from you:
  1. Identifiers: We may collect your name, email address, mobile number, username, unique personal identifier, and Internet Protocol (IP) address. We use Identifiers as set forth in the “How We Use and Share the Information Collected” section of this Policy, like your name, contact information, and device and online identifiers.
  2. Characteristics of Personal Information described in the California Customer Records statute: We may collect your name, email address, username, unique personal identifier, and gender. We use Categories of Personal Information described in the California Consumer Records statute as set forth in the ‘How We Use and Share the Information Collected’ section of this Policy.
  3. Internet or other electronic network activity information: We collect cookies as described above, we will automatically receive information from your browser and your device, which includes the date and time of your visit to the Platform as well as your location, Internet Protocol (IP) address, domain server, browser type, access time, and data about which pages you visit on the Platform. We use Internet or other electronic network activity information as set forth in the “How We Use and Share the Information Collected” section of this Policy.
  4. Geolocation data: We may collect your IP address. We may use Geolocation Data as set forth in the “How We Use and Share the Information Collected” section of this Policy.
  5. Audio, electronic, visual or similar information: We may collect your profile picture or other audio or visual information uploaded as content to the Platform. We use audio, electronic, visual or similar information as set forth in the “How We Use and Share the Information Collected” section of this Policy.
  6. Inferences: We may make inferences based upon the Personal Information collected (such as likelihood of retention or attrition). We use Inference information as set forth in the “How We Use and Share the Information Collected” section of this Policy.
  7. CCPA DATA PRACTICES DURING THE LAST 12 MONTHS:
  1. Personal Information collected: As described in this Policy, we have collected the categories of Personal Information listed below during the preceding 12 months:
    • Identifiers
    • Characteristics of Personal Information described in the California Customer Records statute
    • Internet or other electronic network activity information
    • Geolocation data
    • Commercial information
    • Audio, electronic, visual, thermal, olfactory, or similar information Inferences
  2. Categories of sources: We have collected the Personal Information identified in this Policy from you and our payment processors.
  3. Business and commercial purposes for collecting: We have collected the categories of Personal Information listed above for the following purposes:
    • Operate the Platform;
    • Provide our Services to you;
    • Honor our Terms and Conditions and contracts;
    • Ensure the privacy and security of our Platform and Services;
    • Manage our relationships with you;
    • Communicate with you;
    • Analyze use of the Platform and our Services;
    • Enhance your experience;
    • Track visits to the Platform;
    • Provide you with a more personal and interactive experience on the Platform; and
    • Usage analytics purposes.
  4. Personal Information sold: We have not sold categories of Personal Information during the preceding 12 months.
  5. Personal Information disclosed for a business purpose: We have disclosed for a business purpose the categories of Personal Information listed below during the preceding 12 months:
    • Identifiers
    • Characteristics of Personal Information described in the California Customer Records statute
    • Internet or other electronic network activity information
    • Geolocation data
    • Commercial information
    • Audio, electronic, visual, thermal, olfactory, or similar information Inferences


We have disclosed each category of Personal Information to the following categories of third parties: (1) corporate parents, subsidiaries, and affiliates; (2) advisors (accountants, attorneys); (3) service providers (data analytics, data storage, mailing, marketing, website and platform administration, technical support); and (4) operating systems and platforms.

  1. CONSUMER RIGHTS AND REQUESTS UNDER THE CCPA


The CCPA gives consumers the right to request that we (1) disclose what Personal Information we collect, use, disclose, and sell, and (2) delete certain Personal Information that we have collected or maintained. you may submit these requests to us as described below, and we honor these rights where they apply.


If a request is submitted in a manner that is not one of the designated methods for submission, or if the request is deficient in some manner unrelated to our verification process, we will either (i) treat the request as if it had been submitted in accordance with the designated manner, or (ii) provide you with specific directions on how to submit the request or remedy any deficiencies with the request, as applicable.

  1. Request to Know: As a California resident, you have the right to request: (1) the specific pieces of Personal Information we have collected about you; (2) the categories of Personal Information we have collected about you; (3) the categories of sources from which the Personal Information is collected; (4) the categories of Personal Information about you that we have sold and the categories of third parties to whom the Personal Information was sold; (5) the categories of Personal Information about you that we disclosed for a business purpose and the categories of third parties to whom the Personal Information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, or selling Personal Information; and (7) the categories of third parties with whom we share Personal Information. Our response will cover the 12-month period preceding our receipt of a verifiable request.

  2. Request to Delete: As a California resident, you have a right to request the erasure/deletion of certain Personal Information collected or maintained by us. As described herein, we will delete your Personal Information from our records and direct any service providers (as defined under applicable law) to delete your Personal Information from their records. However, we are not required to honor a deletion request if an exemption applies under the law.

Submitting a Request:

  1. Submission of Instructions: You may submit a request to know or to delete by email to the address provided in the ‘Grievances’ section above or by submitting a request via mail to the address provided by us in our Terms of Use or the Platform page. Regarding requests to delete, we may present you with the choice to delete select portions of your Personal Information, but a global option to delete all Personal Information will be offered and more prominently presented.
  2. Verification Process: We are required by law to verify the identities of those who submit requests to know or to delete. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the Personal Information that we already maintain about you. As a part of this process, you will be required to provide your name and email address, and mobile number (if the same have been voluntarily provided by you at the time of registering on the Platform or otherwise while using the Platform). We will inform you if we cannot verify your identity. Please note-
  3. If we cannot verify the identity of the person making a request for categories of Personal Information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our Privacy Policy.
  4. If we cannot verify the identity of the person making the request for specific pieces of Personal Information, we are prohibited from disclosing any specific pieces of Personal Information to the requestor. However, if denied in whole or in part for this reason, we will evaluate the request as if it is seeking the disclosure of categories of Personal Information about the consumer.
  5. If we cannot verify the identity of the person making a request to delete, we may deny the request. If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor.
  6. Authorized Agents: Authorized agents may submit requests via the methods identified in this Policy. If you use an authorized agent to submit a request to know or a request to delete, we may require you to: (1) provide the authorized agent with signed permission to do so; (2) verify your identity directly with us; and (3) directly confirm with us that you provided the authorized agent permission to submit the request. However, we will not require these actions if you have provided the authorized agent with power of attorney pursuant to the California Probate Code.
  7. Excessive Requests: If requests from a User are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the User of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.


CCPA Non-Discrimination: You have the right not to receive discriminatory treatment by us due to your exercise of the rights provided by the CCPA. We do not offer financial incentives and price or service differences, and we do not discriminate against Users/consumers for exercising their rights under the CCPA.